For many organizations, the Contact Center is the customer experience, and may be the single point of contact.
The most basic relationship in business is the one between you and your customer. How a customer's needs are met sets the tone for the customer experience. The challenge is to develop and maintain the most important of these relationships: human interaction.
Today, a growing part of the population is used to performing transactions by telephone, or on-line through e-commerce, live chat and email. With a customer base increasingly comfortable with self service, Contact Centers now play a strategic role in business and customer relationship management.
Allow your customers to get what they need, when they need it, in a medium that works for them.
Maricom supports the latest initiatives toward high visibility and accessibility by delivering state of the art, high-quality Contact Center services and advanced technical support to the commercial, government and the healthcare sectors.
Our contact center services are tailored to respond to the needs of the user, and to the customer experience. We fully manage your contact center environment, allowing you to focus resources on strategic initiatives that more directly contribute to the success of your business.
Contact Center Services:
- 3 Tier 24/7 Support
- Expedited Inquiries
- Inquiry Monitoring
- Issue Tracking
- Event Monitoring
- CRM/Data Analysis
- Help Desk Integration
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